Blueshift Biotechnologies Customer Frequently Asked Questions
What did MDS Analytical Technologies acquire?
MDS Analytical Technologies acquired California-based Blueshift Biotechnologies (Sunnyvale, CA) business including its IsoCyte™ benchtop laser scanning cytometer product.
Did MDS Analytical Technologies hire any Blueshift Biotechnologies personnel?
Blueshift Biotechnologies employees continue to perform their previous responsibilities and are now employees of MDS Analytical Technologies.
Will the Blueshift Biotechnologies product or service offerings change?
There will be no change in the Blueshift Biotechnologies product, technical support, or service offerings at this time. MDS Analytical Technologies will maintain the IsoCyte™ brand name for the time being.
What about existing support contracts and systems?
MDS Analytical Technologies will honor all existing Blueshift Biotechnologies product support agreements and continue to service Blueshift Biotechnologies IsoCyte™ product.
Who do I contact for service and technical support?
For technical support on the Blueshift Biotechnologies IsoCyte™ product contact Blueshift Biotechnologies Technical Support at +1.408.773.1050 or via email paul.comita@moldev.com.
How do I contact my sales representative?
For North America and International sales contact Blueshift Biotechnologies at +1.408.773.1050 or via email at neil.bristol@moldev.com.
How do I order the IsoCyte™ product and accessories?
For North America and International orders, contact Blueshift Biotechnologies at +1.408.773.1050 or email at evan.cromwell@moldev.com.
How will Blueshift Biotechnologies order fulfillment be implemented?
In North America and Canada, Blueshift Biotechnologies will fulfill orders for the IsoCyte™ product directly. In addition, you will be contacted directly by Blueshift Biotechnologies to verify your order.
For international orders, for the IsoCyte™ product, Blueshift Biotechnologies will fulfill orders via MDS AT.
How will I receive IsoCyte™ product technical support in the future?
Blueshift Biotechnologies will provide all IsoCyte™ application and technical support until further notice. Please contact Blueshift Biotechnologies Technical Support at +1.408.773.1050 or via email at evan.cromwell@moldev.com for all IsoCyte™ product support requirements.